Frequently Asked Questions

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FAQs

Do You Ship Worldwide?

We sure do! Everything the studio offers is available for purchase worldwide (except Germany). While we currently cannot ship fine art prints or tapestries to Germany, we are able to ship metal prints and originals as they are delivered by private courier. Please email us at oriel@tahliastanton.com to arrange a private purchase.All orders are shipped for free for orders over $75.Fine art prints and tapestries are sent through Australia Post and original are expertly packaged and delivered by our trusted friends at Pack & Send couriers. 

Shipping Times?

Fine art print and tapestry orders take up to 14 business days to process with us. Originals take 2-4 weeks to prepare for shipment to make sure everything is absolutely perfect!

We strive to ship orders as quickly as possible but please note that on occasion, there may be delays in dispatching if artwork is going viral. My team is small and very hardworking and are doing everything they can to make sure you get your artwork as soon as possible!😍🎉

Please expect shipping delays due to the impact of Covid-19 on postal services worldwide.

We apologise for the inconvenience. Please be mindful that shipping delays are out of the control of small businesses worldwide and we are unable to speed up the shipping process for you.

Once dispatched, an automated email is delivered to the email you provided at the checkout. You have access to tracking information that provides you updates when they occur. At this time, we are unable to promise precise arrival dates and thank you greatly for your patience! We’re doing everything in our power to get your order in your hands ASAP.

Are You Offering Classes?

Yes, we will be very soon!! My team and I are currently in production of creating an art business course and several online painting classes.These will be all over my socials during the lead up but be sure to sign up to The Collector’s Club for first access when we launch💞

What Is The Best Way To Contact You?

If you have a query about your purchase, please be sure to submit a form through the contact page. I receive hundreds of DMs daily and if you are following up there, it is likely I may miss it!

The contact page is to keep everything nice and simple for my team, so we can get back to you as soon as possible.

Please only use the contact page and not any email address you may find on this website or social media. Otherwise, we are unable to guarantee a response as some of our email addresses are no longer active.

Custom Art + Collaborations

Can I Commission A Custom Piece?

I have decided to take a step back from accepting commission proposals to focus on my own creative flow and allow pieces to evolve naturally. If I choose to offer them again, The Collector's Club will be the first to know!

Brand Collaborations

Visit our contact page or email the studio at oriel@tahliastanton.com for more information. Please include deadlines and if the company you represent would like to purchase full or partial rights to the work upon completion.

Art For A Cause - Charity Work

We would be honoured to work with your charity event! Please email us through the contact page or pop a message to oriel@tahliastanton.com. Within your pitch, please include the aim of the organisation and the selected event with deadlines for artwork completion, delivery and showcase day. We will get in touch with you as soon as possible to arrange a Zoom meeting and dive into the details! Please note that a shipment fee for the artwork will be required.

Can You Be A Guest On My Podcast?

I would love to, one day! But for now, I am taking a step back from appearing as a guest on podcasts. My heart is not in it at the moment after a couple of not so nice experiences doing them and I need some time to recharge. Thank you so much for your understanding! Once I am ready, this portion of the FAQ will change. :)

About My Purchase

Can I Add A Request At Checkout?

Many lovely collectors ask for special things at the checkout, such as signatures, extras and hand written notes from me. While this is wonderful and I would love to, I am simply no longer packaging prints personally in order to spend more time creating art and content for you to enjoy!

Requests will be noted, but cannot be guaranteed. This does not include requests to speed up dispatching times as we do not jump people ahead of the rest. Fairness always!🥰

Will My Print Be Hand-Signed?

Unfortunately, open edition prints do not arrive hand-signed. The original signature is printed on the fine art print along with the rest of the image but will never be available hand-signed. Only limited editions and originals are signed to preserve the integrity of works that increase in value over time and protect collectors' investments.

Will I Get A Certificate Of Authenticity?

To preserve the integrity of works that rise in value over time, originals and limited editions are the only works that arrive with a certificate of authenticity. Open edition prints, tapestries and metal prints will not come with a certificate of authenticity.

Where Can I Find My Order Confirmation?

Your order confirmation and invoice is delivered to your inbox automatically after purchase. If you cannot find it in your primary inbox, it may have ended up in your spam folder!

Paper invoices are rolled with a sticker on top of protected prints are for our processing records. Sometimes the invoices can be ripped during the unboxing process, but not to worry! You have a digital invoice in your order confirmation for your recording convenience

Collecting An Original

Shipping Times

Please allow 3-4 weeks for Tahlia to prepare the original for you after purchase!

Some originals sell while they are still drying on the easel and they require at least a fortnight to cure enough to be varnished. We use a beautiful contemporary varnish by Gamblin to ensure oil paintings are safely coated.  

Premium Courier Service

The original artwork will be delivered to your door by our friends Pack And Send, a company dedicated to high quality fine art shipping. They package the painting and deliver in a timely manner and are available to come to you anywhere in the world. 

While we are unable to ship fine art prints to Germany, we are able to deliver original artworks through this service. Please email us at oriel@tahliastanton.com if you're in Germany and want to collect an original work.

Do I Get A Special Something?

Of course you do! We all love a little extra something and I'm sure to add a special goodie in with your original. If your original is on the smaller side, it will be a your print that will be sent separately. You can email us at oriel@tahliastanton.com with a print request if you'd like or I will pick one out just for you.

Certificate Of Authenticity?

All originals and limited editions come with a certificate of authenticity. They are printed on a beautiful, smooth cotton rag paper with pigmented inks designed to last a lifetime. It will be hand signed with a special love note inside. The certificate will accompany your painting inside our gold detailed, embossed custom certificate holders.

Art Classes?

When will the business course be coming? I can't wait!

Your enthusiasm! Ahh ya'll are just gorgeous! We had a bit of a set back during our filming process but not to worry, we are back on the horse and finally filming again. In full transparency, I am hoping for July of 2023 if all goes to plan. 

The set back was a bit of a let down, but I learned a LOT about filmmaking and how much I could realistically take on. Thanks to it, the business course will be having 12 modules instead of 10 (YAY). The content has come back from peer review and we are more sure than ever that what will come of this course will be more insightful and impactful than we could've imagined!