Frequently Asked Questions
Do You Ship Worldwide?
We sure do! Everything the studio offers is available for purchase worldwide. All shipping for orders over $150AUD are covered by the studio. Fine art prints and tapestries are sent through Australia Post and original works are expertly packaged and delivered by our trusted friends at Pack & Send couriers.
Are You Offering Classes?
Yes, we will be very soon!! My team and I are currently in production of creating an art business course and several online painting classes. These will be all over my socials during the lead up but be sure to sign up to The Collector’s Club for first access when we launch💞
Fine art print orders take up to 14 business days to process with us. Tapestries are ready to ship within 2-7 business days. Canvas prints take 3 weeks to process and originals take 2-4 weeks to prepare for shipment to make sure everything is absolutely perfect!
We strive to ship orders as quickly as possible but please note that on occasion, there may be delays in dispatching if artwork is going viral. My team is small and very hardworking and are doing everything they can to make sure you get your artwork as soon as possible. Once dispatched, an automated email is delivered to the email you provided at the checkout. You will have access to tracking information that provides you updates when they occur.
Can I Add A Request At Checkout?
Many lovely collectors ask for special things at the checkout, such as signatures, extras and hand written notes from me. While this is wonderful and I would love to, I am simply no longer packaging prints personally in order to spend more time creating art and content for you to enjoy!
Requests will be noted, but cannot be guaranteed. This does not include requests to speed up dispatching times as we do not jump people ahead of the rest. Fairness always🥰
Can I Change Something In My Order?
Due to the nature of our packaging process, we are unable to make an exchange of products after checkout, so be sure to choose your perfect piece with care!
A change of shipping address cannot be guaranteed after 24 hours after the purchase has been made.
What Is The Best Way To Contact You?
If you have a query about your purchase, please be sure to submit a form through the contact page. I receive hundreds of DMs daily and if you are following up there, it is likely it may be missed. The contact page is to keep everything nice and simple for my team, so we can get back to you as soon as possible.
Please only use the contact page and not any email address you may find on this website or social media. Otherwise, we are unable to guarantee a response.
Will I Get A Certificate Of Authenticity?
To preserve the integrity of works that rise in value over time, originals and limited editions are the only works that arrive with a certificate of authenticity. Open edition prints, tapestries and metal prints will not come with a certificate of authenticity.
Will My Print Be Hand-Signed?
Open edition prints do not arrive hand-signed. The original signature is printed on the fine art print along with the rest of the artwork but will never be available hand-signed. Only limited editions and originals are signed to preserve the integrity of works that increase in value over time and protect collectors' investments.
Can I Commission A Custom Piece?
I have decided to take a step back from accepting commission proposals to focus on my own creative flow and allow pieces to evolve naturally. If I choose to offer them again, The Collector's Club will be the first to know!
Where Can I Find My Order Confirmation?
Your order confirmation and invoice is delivered to your inbox automatically after purchase. If you cannot find it in your primary inbox, it may have ended up in your spam folder!
Paper invoices are rolled with a sticker on top of protected prints are for our processing records. Sometimes the invoices can be ripped during the unboxing process, but not to worry! You have a digital invoice in your order confirmation for your recording convenience.
Art For A Cause - Charity Work
We would be honoured to work with your charity event! Please email us through the contact page or pop a message to email@example.com. Within your pitch, please include the aim of the organisation and the selected event with deadlines for artwork completion, delivery and showcase day. We will get in touch with you as soon as possible to arrange a Zoom meeting and dive into the details! Please note that a shipment fee for the artwork will be required.
Visit our contact page or email the studio at firstname.lastname@example.org for more information. Please include deadlines and if the company you represent would like to purchase full or partial rights to the work upon completion.