Find Your Answer!

These are the most common questions I’m asked. If you have additional questions feel free to email me at tahlia@tahliastanton.com

Shipping Times?

Looking for an order update? All processing times can be located within the product descriptions.

Fine art prints: 14 business days
Tapestries: 2-7 business days
Canvas prints: 21 days
Originals: 2-4 weeks to prepare for shipment to make sure everything is absolutely perfect!

My studio and lovely makers strive to ship orders as quickly as possible!

On occasion, there may be slight delays in dispatching if artwork is going viral and we get a lot of orders very quickly (TYSM)!

Once dispatched, an automated email is delivered to the email you provided at the checkout. You will have access to tracking information that provides you updates when they occur💛

Do You Ship Worldwide?

We sure do! Everything the studio offers is available for purchase worldwide. All shipping for orders over $150AUD are covered by the studio. Fine art prints and tapestries are sent through Australia Post and original works are expertly packaged and delivered by our trusted friends at Pack & Send couriers.

No Shipping To Germany?

Unfortunately, we can no longer ship cotton rag prints to Germany through Australia Post. This is due to several factors but most importantly, paper prints would often be returned to our studios with no explanation. This would often be very costly so after much consideration, my team and I made the difficult decision to no longer ship fine art prints to your country. I understand how disappointing and frustrating this must be and am terribly sorry for any inconvenience this may have caused.

Please note that we are unable to send fine art prints via courier as private shipping is very costly. Thank you so much for your understanding!

Originals delivered via courier so we are able to ship these to you! Please feel free to reach out at tahlia@tahliastanton.com to arrange for a private purchase.

Where Can I Find My Order Confirmation?

Your order confirmation and invoice is delivered to your inbox automatically after purchase. If you cannot find it in your primary inbox, it may have ended up in your spam folder.

From our printing studio, paper invoices are rolled on top of prints are for our processing methods. Sometimes collectors can tear the invoice during the unboxing process, but not to worry! You have a digital invoice in your order confirmation for your recording convenience.

Can I Add A Request At Checkout?

Many lovely collectors ask for special things at the checkout, such as signatures, extras and hand written notes from me. While this is wonderful and I would love to do so, I am simply no longer packaging prints personally in order to spend more time creating art and content for you to enjoy!

Requests will be noted, but cannot be guaranteed. This does not include requests to speed up dispatching times as we do not jump people ahead of the rest. Fairness always🥰

Can I Change Something In My Order?

Due to the nature of our packaging process, we are unable to make an exchange of artwork after checkout, so be sure to choose your perfect piece with great care!

A change of shipping address cannot be guaranteed after 24 hours the purchase has been made.

What Is The Best Way To Contact Tahlia?

If you have a query about your purchase, please be sure to do through the contact page! I receive hundreds of DMs daily and if you are following up there about an order, it is very likely it may be missed. The contact page is to keep everything nice and simple for me and my team, so we can get back to you as soon as possible.

Please only use the contact page and not any email address you may find on this website or social media. Otherwise, we are unable to guarantee a response as some are no longer active. :)

Will My Print Be Hand-Signed?

Open edition prints do not arrive signed by me! The original signature is of course printed on the fine art print along with the rest of the artwork but open editions will never be available hand-signed.

Will I Get A Certificate Of Authenticity?

To preserve the integrity of works that rise in value over time, originals and limited editions are the only works that arrive with a certificate of authenticity. Open edition prints, tapestries and canvas prints do not come with a certificate of authenticity.

Can I Commission A Custom Piece?

I have decided to take a step back from accepting commission proposals to focus on my own creative flow and allow pieces to evolve naturally. If I choose to offer them again, The Collector's Club will be the first to know!

Art For A Cause - Charity Work

I would be honoured to work with your charity event! Please email us through the contact page or pop a message to tahlia@tahliastanton.com.

Within your pitch, please include the aim of the organisation and the selected event with deadlines for artwork completion, delivery and showcase day. We will get in touch with you as soon as possible to arrange a Zoom meeting and dive into the details! Please note that if the artwork cannot be collected or delivered in person, a shipment fee for the artwork will be required.

Brand Collaborations

Feel free to visit our contact page or email the studio at tahlia@tahliastanton.com with your pitch. Please include deadlines and if the company you represent would like to purchase full or partial rights to the work upon completion.